Privacy Policy
FASTGUYS CLEANING LLC ("FASTGUYS," "we," "us," or "our") provides professional residential, commercial, vehicle, and specialty cleaning services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and the choices you have regarding your information.
By using our website, contacting us, requesting services, or communicating with us through Facebook Messenger, WhatsApp, email, phone, or other communication channels, you agree to this Privacy Policy.
1. Information We Collect
Booking & Contact Information
When you request our services, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Billing address (if applicable)
- Preferred appointment dates and times
- Requested services
- Property or vehicle details
- Special instructions
- Quotes and estimates
- Booking history
Communications
When you contact us, we may collect communications through:
- Facebook Messenger
- Phone calls
- SMS/Text messages
- Contact forms on our website
This may include:
- Message content
- Attachments
- Photos
- Voice messages
- Profile name
- Platform user ID
- Phone number (where applicable)
- Date and time of communications
Facebook Messenger
If you contact us through Facebook Messenger, we receive information made available through Meta's platform, including your public profile name, conversation information, messages, attachments, images, and timestamps. This information is used solely to communicate with you regarding your inquiries and requested services.
WhatsApp Business
If you communicate with us through WhatsApp Business, we may receive your phone number, profile name, messages, photos, documents, voice notes, and timestamps. This information is used only to provide customer support and communicate about our services.
Payments
Payments are securely processed by Stripe.
We do not store:
- Credit card numbers
- Debit card numbers
- CVV codes
- Bank account credentials
We retain only transaction status, payment amount, invoice information, receipt records, and booking references necessary for accounting and customer support.
Worker Location Data
Our employees may share GPS location only while actively working scheduled cleaning jobs. This allows us to verify arrival, monitor job progress, improve scheduling, and enhance employee safety.
We do not track customer locations.
Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Date and time of visits
- Pages viewed
- Referring website
- Error logs
- Security logs
Cookies & Local Storage
Our website uses cookies and browser storage to:
- Maintain secure login sessions
- Remember preferences
- Enable customer chat
- Improve website functionality
- Enhance website security
We do not use third-party advertising cookies.
You may disable cookies through your browser settings; however, some features of our website may not function properly.
2. How We Use Your Information
We use your information to:
- Schedule and provide cleaning services
- Respond to customer inquiries
- Process payments
- Send invoices and receipts
- Send booking confirmations
- Send appointment reminders
- Send service notifications
- Communicate through Messenger, WhatsApp, email, SMS, and phone
- Improve customer service
- Maintain business records
- Prevent fraud
- Protect our employees and customers
- Comply with legal obligations
We never sell your personal information.
3. Legal Basis for Processing
Where applicable, we process personal information because:
- You requested our services.
- Processing is necessary to perform our agreement with you.
- We have legitimate business interests in operating and improving our services.
- We must comply with legal obligations.
- You have provided consent where required.
4. Third-Party Service Providers
We share information only with trusted service providers necessary to operate our business.
These include:
- Meta (Facebook Messenger): Customer messaging services.
- WhatsApp Business (Meta): Customer messaging services.
- Stripe: Secure payment processing.
- Email Service Providers: Booking confirmations, invoices, receipts, reminders, and customer support emails.
- Cloud Hosting & Technology Providers: Secure hosting and operation of our website and internal business systems.
Each provider processes information only as necessary to provide its services.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards, including:
- HTTPS encryption
- Password-protected systems
- Access controls
- Employee authorization controls
- Secure cloud infrastructure
- Encrypted payment processing through Stripe
- Regular software updates
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain information only as long as necessary to:
- Provide requested services
- Maintain customer history
- Resolve disputes
- Process refunds
- Meet accounting requirements
- Comply with tax and legal obligations
Messaging history may be retained to maintain context for ongoing customer support.
When no longer needed, information is securely deleted or anonymized where appropriate.
7. International Data Transfers
Some service providers may process information outside your country. Where applicable, they implement safeguards designed to protect your personal information in accordance with applicable laws.
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your information
- Correct inaccurate information
- Update your information
- Request deletion
- Restrict certain processing
- Withdraw consent where applicable
- Request a portable copy of your information where applicable
- Object to certain processing activities
9. Data Deletion Requests
You may request deletion of the personal information we maintain about you, including information received through Facebook Messenger and WhatsApp.
To request deletion:
- Email info@fastguyscleaning.com
- Use the subject line "Data Deletion Request."
- Include your full name and the phone number, WhatsApp number, Facebook profile name, or email address used when communicating with us.
After verifying your identity, we will:
- Confirm receipt of your request.
- Delete eligible personal information within 30 days.
- Send confirmation when the deletion process has been completed.
Certain records may be retained when required by applicable law, including tax, accounting, fraud prevention, or other legal obligations.
Data deletion instructions are also available at:
https://fastguyscleaning.com/data-deletion
10. Children's Privacy
Our services are intended for adults requesting cleaning services.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective when posted on this page. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
13. Contact Us
FASTGUYS CLEANING LLC
Email: info@fastguyscleaning.com
Privacy Policy: https://fastguyscleaning.com/privacy-policy
Data Deletion: https://fastguyscleaning.com/data-deletion
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at the email address above.